How can we help?

## Creating your account 1. Click **Register** on the homepage. 2. Enter your email and password, then open the confirmation link we send t

Enter your destination, dates, and guest count, then hit **Search**. Use the filters on the results page to narrow down by price, rating, an

1. Open the hotel you want. 2. Pick a room type and tap **Book**. 3. Fill in the guest details and pick a payment method. 4. Once payment su

Mongova supports QPay, SocialPay, Visa, MasterCard, and direct bank transfer. All payment details are encrypted to industry standards.

Open the booking from My Bookings and tap **Cancel**. Refund amount depends on when you cancel: 72+ hours before check-in = full refund, 24-

Create a business account, then add your hotel name, address, photos, pricing, and amenities. Our team verifies new listings within 24 hours

The owner dashboard lets you manage bookings, calendar availability, pricing, staff, and financial reports in one place.

Use the Calendar tab to set room availability, price overrides, and blocked dates. Changes go live on the platform immediately.

Send us a message from the Contact page. We usually reply within one business day.

Use a strong password and never share your login details. Change your password immediately if you notice suspicious activity.