How can we help?
Find answers, guides and tips to get the most out of Mongova.
For travelers
Planning a trip, booking a stay, and discovering Mongolia.
How to register on Mongova
1 articleClick Register on the homepage. Enter your email and password, then open the confirmation link we send to your inbox. Add your name and…
Searching and filtering hotels
1 articleEnter your destination, dates, and guest count, then hit Search. Use the filters on the results page to narrow down by price, rating, and…
Steps to make a booking
1 articleOpen the hotel you want. Pick a room type and tap Book. Fill in the guest details and pick a payment method. Once payment succeeds, we…
Available payment methods
1 articleMongova supports QPay, SocialPay, Visa, MasterCard, and direct bank transfer. All payment details are encrypted to industry standards.
How to cancel a booking
1 articleOpen the booking from My Bookings and tap Cancel. Refund amount depends on when you cancel: 72+ hours before check-in = full refund,…
For hosts and businesses
Listing your property, managing bookings, and growing your business.
How to list your hotel
1 articleCreate a business account, then add your hotel name, address, photos, pricing, and amenities. Our team verifies new listings within 24…
Using the owner dashboard
1 articleThe owner dashboard lets you manage bookings, calendar availability, pricing, staff, and financial reports in one place.
Managing availability
1 articleUse the Calendar tab to set room availability, price overrides, and blocked dates. Changes go live on the platform immediately.
General
Your account, payments, and everything in between.
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